What happens if I receive an inbound call to my device while ACN Companion is in use?
If you are on an active call with ACN Companion and a mobile call comes in, by design, your device will give priority to the mobile call over all apps, including ACN Companion. This doesn’t only happen with ACN Companion; it happens with all applications as long as your phone is accepting incoming mobile calls. The experience differs depending on whether you are using an iPhone® and Android™ device.
For iPhone users, the iOS will automatically place the ACN Companion caller on hold and answer the incoming call. Unless you inform them at the start of your call, the ACN Companion caller may not be aware that the call has been placed on hold. We suggest taking precautions by informing the caller early if this happens.
For Android users on an ACN Companion call, you will be alerted of the mobile call and offered the option to either answer the current call, or place them on hold.