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  5. I have an internet connection on my device but, I’m unable to place/receive calls using my ACN Companion app.

I have an internet connection on my device but, I’m unable to place/receive calls using my ACN Companion app.

We recommend you try the following:

  • Verify the device is online by browsing to a webpage (such as Google).
  • Verify the app is registered and your credentials are accurate.
    • Your Username and Password can be found in MyAccount for your ACN home phone service (i.e. your nbn™ + Phone / VoIP Service).
  • Press the Phone icon from the bottom left of the ACN Companion app (default screen). You should see the message “Phone Ready” and your associated ACN nbn™ + Phone / VoIP service number at the top/centre of the screen on your device.
    • If displayed, you should be able to place/receive calls.
    • If not, log out of the application and log back in by going to Settings (bottom right icon) and pressing the Logout option from the top right of the application.

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Earning Statement

RVPs and SVPs (including Circle of Champions members) earn annual income achieved by fewer than 1% of ACN IBOs. Their success stories and earnings are extraordinary and not typical. Earnings as an ACN IBO are based solely upon the successful sale of products to customers and their usage of those products. Individuals will incur expenses in operating their ACN business, such as the sign-up fee and renewal fee, as well as other possible operating expenses. As with any business, earnings and success at ACN are not guaranteed but depend primarily on the individual’s commitment, persistence and effort. Individuals may not earn income and may lose money as an IBO.

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