Do I require an nbn™ technician appointment for my HFC connection?
That depends on whether you already have an nbn™ service at your address and who your service provider is.
If you have an existing nbn™ service at your address that is not supplied by Telstra or a Telstra supplied Internet Service Provider (ISP) you will not require a technician appointment – we can carry out a simple transfer from your existing service provider to ACN.
If your existing nbn™ service is supplied by Telstra, or a Telstra supplied ISP, we may have to request a new service and nbn™ connection into your premise which will result in a nbn™ technician appointment.
If you’re not sure whether your existing nbn™ service is supplied by Telstra or a Telstra supplied ISP, don’t worry, we can usually work this out from the information you supply us when you sign up online.