What do I need to do to prepare for my nbn™ HFC service connection?
After ordering your nbn™ HFC service an email confirmation is sent if an nbn™ technician appointment is required including the installation date and AM or PM timeframe.
If an nbn™ technician appointment is required, you (or an authorised representative over the age of 18) will need to be available to allow access to your premise. The technician may need to carry out work on your premise. This could include drilling holes and installing a network termination device (NTD) on a wall so you’ll need to decide where to have the equipment installed.
If you rent or live in Strata accommodation, it is important that you prepare and seek permission from your landlord or Strata manager before proceeding with the installation.