As the year winds down, we want to let you know about our adjusted operating hours over the holiday period.
We are here to support you on the following dates and times:
IBO Support
- 24 December: 9:00 AM – 3:00 PM AEDT
- 25 December: Closed
- 26 December: Closed
- 27 December: 9:00 AM – 5:00 PM AEDT
- 30 December: 9:00 AM – 5:00 PM AEDT
- 31 December: 9:00 AM – 3:00 PM AEDT
- 1 January: Closed
- 2 January: 9:00 AM – 5:00 PM AEDT
- 3 January: 9:00 AM – 5:00 PM AEDT
- 24 December: 8:30 AM – 7:00 PM AEDT
- 25 December: Closed
- 26 December: Closed
- 27 December: 8:30 AM to 7:00 PM AEDT
- 28 December: Closed
- 29 December: Closed
- 30 December: Open from 8:30 AM to 7:00 PM
- New Year’s Eve (Tuesday, 31 December 2024): Open from 8:30 AM to 7:00 PM
- New Year’s Day (Wednesday, 1 January 2025): Closed
- Thursday, 2 January 2025: Resume regular hours (8:30 AM to 7:00 PM)
Australia Day 2025:
- Australia Day (Sunday, 26 January 2025): Closed
- Public Holiday Observance (Monday, 27 January 2025): Closed
- Tuesday, 28 January 2025: Resume regular hours (8:30 AM to 7:00 PM)
- 24 December: 8:00 AM – 5:00 PM AEDT
- 25 December: Closed
- 26 December: Closed
- 27 December: 8:00 AM – 5:00 PM AEDT (call centre will be operating on minimal staff, please be aware there may be delays)
- 30 December: 8:00 AM – 5:00 PM AEDT (call centre will be operating on minimal staff, please be aware there may be delays)
- 31 December: 8:00 AM – 5:00 PM AEDT (call centre will be operating on minimal staff, please be aware there may be delays)
- 1 January: Closed
- 2 January: 8:00 AM – 5:00 PM AEDT
- 3 January: 8:00 AM – 5:00 PM AEDT
- 24 December: 8:00 AM – 6:45 PM AEDT
- 25 December: 10:00 AM – 6:00 PM AEDT
- 26 December: 10:00 AM – 6:00 PM AEDT
- 27 December: 8:00 AM – 6:45 PM AEDT
- 28 December: 10:00 AM – 5:30 PM AEDT
- 29 December: 10:00 AM – 5:30 PM AEDT
- 30 December: 8:00 AM – 6:45 PM AEDT
- 31 December: 8:00 AM – 6:45 PM AEDT
- 1 January: 10:00 AM – 6:00 PM AEDT
- 2 January: 8:00 AM – 6:45 PM AEDT
- 3 January: 8:00 AM – 6:45 PM AEDT
Conxxion IBO Sumo line: +61391032904, Customer service – 13 88 60
- 24 December: 9:00 AM – 4:30 PM AEDT
- 25 December: Closed
- 26 December: Closed
- 27 December: 9:00 AM – 4:30 PM AEDT
- 30 December: 9:00 AM – 4:30 PM AEDT
- 31 December: 9:00 AM – 4:30 PM AEDT
- 1 January: Closed
- 2 January: 9:00 AM – 4:30 PM AEDT
- 3 January: 9:00 AM – 4:30 PM AEDT
IBO related issues or queries: Closed 23 December 2024 until 2nd of January 2025
Policy Holder and Quote Querys, will be open excluding public holidays with a skeleton team:
- 24 December: 8:00 AM – 5:00 PM AEDT
- 25 December: Closed
- 26 December: Closed
- 27 December: 8:00 AM – 5:00 PM AEDT
- 30 December: 8:00 AM – 5:00 PM AEDT
- 31 December: 8:00 AM – 5:00 PM AEDT
- 1 January: Closed
- 2 January: 8:00 AM – 5:00 PM AEDT
- 3 January: 8:00 AM – 5:00 PM AEDT
Closed from 6:00 PM AEDT on Friday, 20 December 2024, and reopening at 9:30 AM AEDT on Monday, 6 January 2025.
Closed on AU Public Holidays, and will operate regular hours on the remaining days
Online Support: Available 24/7
IBO Support: Closed on AU Public Holidays
If you need assistance outside these hours, please submit your enquiry at www.acnpacific.com/ibo/contact
Thank you for your understanding, and we look forward to supporting you into the new year!
