Does a cooling off period apply?
Yes, all ACN customers have the right to change their mind about the service or products they have ordered for up to 10 business days after the order has been placed. If a customer wishes to cancel their service within this timeframe, any equipment that has been ordered as part of the service should still remain in it’s original packaging. If you wish to return the device, please ensure that you do not open the packaging or tamper with the equipment – instead contact ACN Customer Service to arrange a return. Please note that opening the packaging will void the ability to return the device for a refund. For more information about the cooling off period please refer to ACN’s Standard Form of Agreement. You may be liable for any infrastructure and installation costs incurred by us in connection with preparations for supplying the services to you during this time.
