How do I sign up to transfer my existing phone service to ACN?
To transfer your home or business phone to ACN can take up to 5 business days.
To transfer your existing phone service to an ACN Home or Small Business Phone plan please check out the available rate plans and submit your order online. During online sign up process, you will be requested to provide your existing phone number which we will use to transfer your existing service across to ACN.
For more information on what plans are available, please click here.
Please note: ACN does not support ISDN services. To transfer your existing ISDN service to ACN you must first convert the service to a standard telephone line which is also known as a Public Switched Telephone Network (PSTN) service. This will incorporate a new line installation into your property and can cost $240. Please contact Telstra to organise a line conversion from ISDN to PSTN. ACN does not charge you to transfer your existing PSTN service to ACN.