How long does it take to connect my Broadband service?
Your Broadband connection is reliant on on the type of Broadband service and any dependent services you have requested.
For Standard ADSL: Up to 10 working days for connecting your Standard ADSL service. If a technician appointment is required this may increase the standard connection time frame. ACN will contact you in relation to any scheduled appointments.
For Home Phone and Standard ADSL: Up to 5 working days for your Fixed Wire Phone Line and up to another 10 working days for connecting your Standard ADSL service. If a technician appointment is required this may increase the standard connection time frame. ACN will contact you in relation to any scheduled appointments.
Naked DSL: Naked DSL can take up to 20 working days for installation. Occasionally we may need someone (individual over the age of 18) to be in attendance for up to two technician visits. If this is required ACN will contact you to discuss your appointments.
Envision: Naked DSL can take up to 20 working days for installation. Occasionally we may need someone (individual over the age of 18) to be in attendance for up to two technician visits. If this is required ACN will contact you to discuss appointments. Prior to your Naked DSL activation ACN will submit your VoIP connection to ensure the activation of your Naked DSL and VoIP service is completed on the same day.