If I have an existing Broadband cable service can I move to ACN’s nbn™ service using HFC technology?
Yes, an nbn™ technician will provide the nbn™ Network Termination Device (NTD) via a ‘splitter’ device between your existing wall plate and your Broadband modem. Please note this will result in a very short outage of your current service.
If you have more than one cable wall plate in your premise, and the nbn™ technician can confirm it is already connected to the external Premises Connection Device (PCD), you can request for your nbn™ NTD to be connected to this wall plate instead.
You should not cancel your existing Broadband service with your current provider until your service has been activated with ACN. We will let you know when it’s time to cancel your existing service.