Issues contributing to ADSL Broadband availability at your address
Here are a few reasons that are outside ACN’s control that will contribute to Broadband being available at your address.
a) Availability of ADSL ports in your local exchange
There must be an available ADSL port at your local exchange in order for you to obtain ADSL at your premises. If there are no ports available at the time of your application you can continue to check your service availability via our Broadband Availability checker.
b) Exchange compatibility
Not all exchanges are equipped to provide the same technology. If you are living in a location where only ADSL1 is available, we can only offer you an ADSL1 service, similarly if nbn™ is available in your area then we can only offer you nbn™ Broadband. To find out which Broadband plans are available to you please enter your address on our Broadband page.
c) The distance from your local exchange
The distance between the exchange and your property determines whether we can provide an ADSL connection to you. If we determine that you are too far away and may have issues with your internet connection such as drop outs and slow speeds, we will contact you over the phone to discuss your options.
d) Your internal infrastructure
Some customers in different areas may not have the infrastructure for ADSL. Instead you might have Hybrid Fibre Coaxial (HFC) Cable or Optic Fibre (e.g. nbn™). If you are currently a cable customer and wish to have ADSL you will be required to connect a telephone line which can cost up to $240.00 depending on the installation required.
