What is battery back-up and can I have battery back-up with ACN for my nbn™ Service?
In the event of a power outage, your voice and internet services over the nbn™ won’t work unless you have a battery back-up.
Some ACN customers automatically received the nbn™ Power Supply and Battery Back-Up upon installation by nbn™ during the early stages of the nbn™ roll out.
Battery back-up is no longer automatically provided by nbn™ at the point of installation and is not provided by ACN. Battery back-up is necessary for customers who require priority assistance and require a medical alarm. When you sign up online for an ACN nbn™ service, you will be asked to accept that the ACN nbn™ service does not provide Priority Assistance or Battery Back-Up.
As ACN does not provide priority assistance, the battery back-up service is not offered or supported by ACN.
If you require battery back-up, ACN recommends you approach a Service Provider such as Telstra that provides such a service.